Support
How can we help?
Questions, a bug, or a train you’d like to see in the fleet? The answers to the common ones are below. For anything else, write in and you’ll hear back from the person who makes the app.
Write to us
Tell us what happened and which device and iOS version you’re on. A screenshot helps.
Email contact@ileb.zipRestore your purchases
- Open the You tab and tap the settings button in the top corner.
- Tap Restore purchases.
Make sure you’re signed in with the Apple Account you bought Pro or your trains with.
Change or cancel Pro
- Open the Settings app on your iPhone or iPad.
- Tap your name, then Subscriptions, then Train of Thought.
In the app, Manage subscription in settings takes you to the same place. You keep Pro until the end of the period you’ve paid for.
Ask for a refund
Purchases are made through Apple, and Apple decides on refunds. Request one at reportaproblem.apple.com.
Keep journeys on a new device
- Open the You tab and tap the settings button in the top corner.
- Turn on Sync with iCloud on both devices, signed in to the same Apple Account.
- Tap Sync now if you don’t want to wait.
Ride without a connection
Planning a journey needs the internet. To keep the map going through tunnels and flight mode, turn on Download maps before a ride in settings. Turn on Allow on mobile data too if you often leave without Wi-Fi.
Reminders and Live Activities
Turn on Daily reminder in the app’s settings. If nothing arrives, check that notifications are allowed in the Settings app under Apps, then Train of Thought. Live Activities, part of Pro, can be switched on in the same place.
Export or erase your logbook
In settings, Export logbook saves every journey to a file you can keep. Erase all data removes your journeys, profile and preferences from the device; your purchases aren’t affected.
Legal notice
David Noé Bänziger Switzerland contact@ileb.zipSeller on the App Store: David Bänziger. See also the Privacy Policy and Terms of Use.